Delivery Information can be found here

1. A deposit of 30% is required on all orders over £100. All orders over £99.99 and below must be paid for in full at the time of order.
2. Deposits will be refunded if the manufacturer/supplier is unable to supply an order.
3. Any transportation or carriage charge made by a manufacturer or supplier will be passed onto the customer.
4. Although the delivery lead time stated is given in good faith and will be met wherever and whenever possible, it is an approximation only and Blackmill Furniture Limited cannot be held responsible for late deliveries from suppliers or manufacturers.
5. Cancellation of orders cannot be accepted once the goods have been received into our warehouse, or cannot be cancelled with our supplier.
6. Cancelled orders within three weeks will incur an administrative charge of 20%, which will be deducted from the deposit and any other payments that may have been made on that order. Deposits on cancelled orders after this time will be non-returnable.
7. Only the Company’s official receipt will be accepted as proof of purchase.
8. Delivery of goods can only be made once orders have been paid for in full.
9. Please allow 7 working days clearance for any payment made by personal cheque that is not covered by a cheque guarantee card.
10. Goods can be held for 3 weeks with full payment after they have been delivered into our warehouse. After this time, a storage charge will be made for every week or part thereof.
11. Blackmill Furniture Limited will not accept any responsibility for furniture that does not fit into its intended position.
12. Blackmill Furniture Limited (or is representative) reserve the right to make a charge of £15 per piece (payable C.O.D) for the reassembly of furniture that may need to be disassembled for access reasons and £25 per piece for the assembly of any flat pack item.
13. Please allow upto 7 working days for delivery after Blackmill Furniture Limited have received the goods and the balance has been paid.
14. Title to goods will not pass until full payment has been received.

Guarantee

All goods purchased from us are guaranteed from manufacturing defects (this does not include any natual characteristics of the wood as described below, or any that result from normal ‘wear and tear’ which varies from home to home) for 12 months from the date of purchase. Any defects must be reported to Blackmill Furniture Limited as soon as possible and we will either make good or, if required, replace the item.

Please Note:

1. None of the above affects the customer’s statutory rights.
2. New wooden furniture supplied by different manufacturers may display differences in colour and finish. Much of this variation will disappear over a period of time due to the effect of air and daylight.
3. All woods have their own natural characteristics that some may call blemishes or imperfections. However these natural features such as knots, grain pattern and colour variations and small cracks are the very things that make the furniture beautiful and individual and are not considered to be defects.

Caring for your furniture

• Avoid extreme temperature and humidity. Try not to put your furniture too close to radiators or in steamy rooms.
• Daylight also has an effect on wood, so it is best to move any ornaments or objects that have been in place on the furniture for any length of time as this will leave a lighter patch of wood which will take time to mellow down and disappear.
• Clean only using a soft cloth. For stubborn marks use a very slightly damp cloth and dry immediately. Do not leave any moisture on the surface.
• Dry and mop up any spillage immediately.
• Always use thick, well insulated mats or stands when placing hot items on the furniture surface.

Finish Care

Lacquer - Lacquer finish is harder wearing than wax and has a sheen that highlights the grain and colour of the wood. It is usually heat resistant, but it is still advisable to use mats and coasters when placing hot items on the furniture. It can repel spills easier, although these should be cleaned up as soon as possible using a soft cloth. Small amounts of furniture polish can be used in moderation on lacquered furniture; however do not use chemicals, abrasive materials or cleaners. If you accidentally damage or scratch the surface you may want to rub some solid wax polish into the area to repel moisture.

Wax (mainly pine) - Waxed furniture has a soft finish that requires a little more care and attention. Dust with a clean dry cloth and periodically apply natural beeswax using grade OOO wirewool to 'feed' the wood to prevent it from drying out and cracking. Always use coasters and mats when placing objects on the furniture. Do not use furniture polishes or sprays on waxed furniture.

Oil (mainly oak) - The oil finish should be kept dust free using a lint free cloth and wiped in the direction of the grain. After a while, you may notice that the wood starts to look dull and dry. This can be rectified by using either Danish oil or boiled linseed oil applied with a soft cloth or sponge.